Air Freight Operation Manager

Job Overview
This position is responsible for overseeing the airfreight product performance including operations & customer services
Roles and Responsibilities

Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
Build and maintain the good relationship with airlines and customers
Follow the customer’s KPIs and SOPs strictly
Monitor the KPIs and internal SOPs of the team carefully
Train & coach all staffs the internal systems and find ways to automate the process than manual process.
Responsible for client implementation and managing the customer service & daily operation
Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
Motivate the team to be proactive in securing ad- hoc business by quoting the most competitive rates and on time.
Work closely with Commercial Team for the product development, client solution and growth plan
Ensure maintain high levels of Customer Service & operation smoothly
Responsible for overall airfreight product performance
Control the operation cost effectively, find the solutions to improve the cost if any

Strong communication and interpersonal skills
Good understanding and experience in air freight consolidations, airline operations, airport operations.
Flexible, hands- on, able to work under pressure, detail- oriented with strong analytical and problem- solving skill, can meet tight deadlines
Degree holder in Global Supply Chain, Logistics or Transportation is preferred.
Minimum 10 years’ experiences in air freight industry and at least 5- year in managerial experience.
Proficiency in Microsoft Office – Excel, Word and PowerPoint
Independent, strong leadership, team spirit, highly adaptable
Fluent written and spoken English
Understanding of verticals likes DG, High tech, Retail, pharma Aerospace is a plus

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-07-23 01:00:02