Goals/Purpose
also responsible for ensuring all handling agent staff are trained to LCAG standards, cross skills ability achievement and maintaining analysis of costs/budget achievement and performance .
The Aircraft Handling/Warehouse Handling Expert is responsible for managing all Cargo Operation affairs and to maintain service standards as defined under LCAG guidelines. S/he is
General Tasks (short)
Within the operational targets set by Manager Handling F/GC- H or Head of Sales & Handling F/GC the Aircraft Handling/ Warehouse Handling Expert performs the following duties:
Operations and Warehouse Handling
· Support the implementation of the local/regional operations business plan,
· Support the implementation of local/regional measures meant for the support of the worldwide handling strategy,
· Assists in the analysis of cost/budget achievements/service element and
performance,
· Monitors the operational performance for all aspects of the LCAG product,
· Liaises with the GHA to encourage ongoing communication and promote desired service levels,
· Assists in the management of all Warehouse installations, including stock keeping
· Continuously develops process improvements within export and import cargo services, in close cooperation with the key interfaces,
· Monitors the performance of subcontractors to ensure required performance levels and requests required corrective action,
and functional control,
· Takes responsibility for handling of mail OAL, DGR storage, DGR training, FAA and TSA regulations, warehouse/weight and volume checks and any irregularities,
· Issues written and verbal communication to LCAG customer base involving Imports/Exports, Express and special product issues,
· Works according to documented Quality Manual procedures, takes responsibility for
the quality system, and promotes a preventative culture using the tools provided,
· Assists in the management of all warehouse affairs and documentation, including handling of flights and trucks, storage of cargo, physical acceptance and delivery of cargo. In charge of equipment/ULD’s (unit loading device) other loading material,
· Reports and coordinates of all handling issues with key interfaces
General
· Implements continuous process improvements within area of responsibility,
· Leads the team, promotes and ensures people development incl. employee evaluations
· Adheres to all published LCAG network & performance standards,
· Optimizes the means of communication between local units & key interfaces
· Performs all other duties assigned or delegated by supervisors.
· Ensures the highest possible standards of health & safety, efficiency and cleanliness,
Local market- specific responsibilities
· Actively manage the handling related service providers (e.g. warehouse and ramp service provider)
· Act as key interface to authorities like the airport authority, security, immigration and customs
· Continuously monitor, adopt and implementation of local regulations and related laws
· Functional lead of the Lufthansa Cargo team Handling and Warehouse in Ho Chi Minh City
· Coordinate handling and operational topics with partners like Interlining with Other Airlines
· Internal and External Audit preparation and follow up
