Airfreight Coordinator

Performance (40%)
Making the documentation
- Send the booking to airlines on time
- Send the arrival notice to customer on time
- Send the booking confirmation to customer on time
Handle document exactly
- Handle documentation exactly
- Finish file on time per month
Customer Satisfaction (15%)
External Complaint from customer
- Take care customer careful & satisfy the customer requests
- Follow SOP strictly.
Internal Complaint from Customers
- Support other BU to provide the best service to the customers
- Work closely with other BU to get the full information to handle the shipment
Operation Excellence (15%)
Initiative
- Create new initiative for development and improvement
Compliance assurance
- Follow the ITL regulations strictly
Human Resource Management (10%)
Company activities participating
Training course (internal or/and external) from company to improve the skills
RESPONSIBILITY
- Ensure to satisfy customer request
- Ensure to send the booking, document on time
- Ensure to finish files before deadline
- Ensure no complaints from internal & external customers
AUTHORITY
- Have the right to proposal to Manager for good execution and achieve targets assigned
- Have the right to refuse some requests from external & internal customers which conflict with company policy

QUALIFICATIONS
- Good Computer skills (MS Office)
- Good in English (B Level)
- Bachelor, college of foreign trade economic
- Knowledge of Transportation industry
EXPERIENCE
- Working for Logistic, Transportation, Express … is preferred
- Min. 1 year – experience of the role
INTERNAL & EXTERNAL RELATIONSHIPS
- Interaction with other BU: Sales, Operation, …
- Report directly to A/F supervisor from AF Dept
- Report Indirectly to Head BU as required
SPECIAL REQUIREMENTS – WORKING CONDITIONS & OTHERS
- Joining some other Projects as required
- Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2023-12-09 16:00:40