Airfreight - Customer Service Executive

1. Documentation handling

1.1 Handling export shipments including issuing docs (awb), sending pre-alerts, issuing debit notes, inputting date into system/FMS

1.2 Handling import shipments including liasing with cnee, sending pre-alerts, release AN/DN, issuig debit notes, input data into system

1.3 Ensure efficient communication & follow up with local customer & related parties to expedite shipments timely & properly according to customer's demand

1.4 Ensure all data entered into system timely & accurately

1.5 Check & coordinate with accounting dept. to issue VAT invoice for all customers/shipments by month end

1.6 Check & do filing on a monthly basis as per standard requirements

2 Payment following up

2.1 Follow up with accountant to issue invoice & collect payment for non-credit customer upon cargo/docs release

2.2 Assisting accounting dept. to follow up OTS of credit customers & remind customers by due date

2.3 Input data into system & prepare payment documentation for suppliers, overseas agents to submit to accouting dept.

3. Report

3.1 Update daily log report (for export & import) with all shipmment details & status

3.2 Daily tracing/check with airlines/TCS on export/import shipment status & update to customers/overseas agents

4. Others

4.1 In charge for admin tasks for the team

4.2 Other tasks as assigned by CS Manager

○ At least 2-3 years experience in the same field or over
○ Positive & aggressive character
○ Good communication skills in English
○ Female applier is preferred
○ University degree -major in same field
- Able to adapt quickly to changing priorities
- Able to handle multiple tasks simultaneously
- Strong communications, time management and decision making skills
- Dynamic, hardworking, loyalty, teamwork, professional, detail-oriented
- Professional use of relevant computer
- Honest, trustworthy, flexible and hardworking
- Good at MS office, MS outlook
○ Self-started, customer oriented person