Airfreight Key Account Executive

Making the documentation:
- Following key account SOP and client specific SOP if any
- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
- Work close with carrier to resolve any space problem if any
- Send the booking confirmation to customer on time
- Complete billing process: issueing Debit Note/Credit note/SOA.
- Communication with client/agent daily.
- Track and trace shipment daily and keep update to client.
- Reserve booking to airlines on time
Handle document exactly:
- Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
- Finish job file on time per month
KPI:
- Manage KPI weekly
- Manage work item on client’s system and complete within SLA
External Complaint from customer: Take care customer careful & satisfy the customer requests
Internal Complaint from Customers

Work closely with other BU to get the full information to handle the shipment
Support other BU to provide the best service to the customers

Initiative:Create new initiative for development and improvement
Compliance assurance:
Follow the ITL regulations strictly
RESPONSIBILITY

Ensure to satisfy customer request
Ensure to finish files before deadline
Ensure no complaints from internal & external customers
Ensure to send the booking, document on time

QUALIFICATIONS
• Good in English (B Level)
• Bachelor, college of foreign trade economic
• Good Computer skills (MS Office)
• Knowledge of Transportation industry
INTERNAL & EXTERNAL RELATIONSHIPS
• Report directly to A/F supervisor from AF Dept
• Interaction with other BU: Sales, Operation, …
• Report Indirectly to Head BU as required
EXPERIENCE
• Min. 1 year – experience of the role
• Working for Logistic, Transportation, Express …is preferred
SKILLS & COMPETENCY
• Adaptability
• Team work
• Initiative
• Communication
• Planning – Organizing & Supervising
• Customer – oriented
COMPETENCY
• Business Acumen
• Leading Others
• Integration
• Customers Centric
• Integrity

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-05-10 09:55:03