Job Description
- Receive requests and feedback from customers via phone, email, or other online chat channels,... about the company&039;s services.
- Handle customer requests related to booking & support services such as: reschedule requests, refund requests, add- on requests, check- in online, meal reservation, luggage, other related booking, Visa, Tour, Hotel, ect.
- Consulting, quotes, ticket conditions, airline regulations, Visa, Tour, Hotel, car, train,… for customers.
- Complete daily reports and other assigned duties. Manage assigned customer list.
- Learn and operate a computerized reservations system.
- Making reservations and issuing air tickets through online platforms. Follow up bookings, process and support online ticket bookings.
Job Requirements
- Being patient, attentive to detail, and responsible. Calmness, ability to find solutions, even when busy and/or under stress.
- Computer literacy with fast and accurate data entry skills, attention to detail.
- Quick learner, willing to practice and be trained.
- Strong understanding of passport and visa processing, Tour, booking hotel,...
- Strong communication skills – verbal, written and active listening. Fluency in English.
- Diploma in business administration, English, tourism, culture, hotel management,…
- Proficient of Airline Reservations (GDS: Galileo, Abacus, Amadeus, Sabre,...), Platform Portals: IAG, Tripstack, Farelogix, Travelport, Agentconectbiz, .... etc and the LCC website.
- Customer service experience is preferred but not required.
- At least 06 months as a Booker or experience in Travel/ Visa/ Hotel/ Tour... is a plus.
Benefit
- Full benefits according to regulations (Social Insurance, Health Insurance, Holidays, Lunar New Year, ....).
- Supplied with full working equipment.
- Bonus for diligence, 13th month salary,...
- Salary: Range (8- 20M) + Bonus (Depending on capacity).
- Opportunities to be trained by professional co- workers.
- Probation from 1- 2 months (Depending on capacity).
