Airport Representative - Đại diện Sân Bay

Essential Duties and Responsibilities – (Key Activities of the role)

•Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance

•Maintain detailed knowledge of all facilities and services offered by the hotel

•Communicate with Front Office Manager, Guest Relation Manager, Duty Manager on shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged

•Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities

•Assist departing guests in pre check in (if any), ticketing and baggage clearance

•Maintain a good relationship with airline personnel, immigration and custom officers

•Provide every assistance to passengers affected by layovers

•Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)

•Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance

•Establishes and maintains effective employee relations

•Attends and participates in departmental meetings and training sessions as required

•Conversant with emergency evacuation and fire procedures for relevant department

•Perform any other task assigned based on hotel needs or requirements.

Required Skills –

•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

•Basic English

Qualifications –

•High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

•1 year experience in concierge / customer service, or an equivalent combination of education and experience.

Lương hấp dẫn, cạnh tranh

- Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day

Chỗ ở/Bữa ăn: Sun Home với đầy đủ tiện nghi theo tiêu chuẩn 3 sao; 3 bữa 1 ngày

- Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort

Hỗ trợ chi phí di chuyển để nhận công việc/về nhà tùy theo cấp độ nhân sự và khoảng cách giữa nhà và resort

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)

- S, H, U Insurance

Bảo Hiểm S, H, U

- Holiday/ New Year bonus. 13th month salary

Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13

- Other benefits of Sun Group

Các quyền lợi khác của SunGroup