[Alba Hotels]- Male Receptionist

SCOPE OF WORK:

Ensuring Outstanding customer care at all times.
Selling room nights, increase occupancy and revenue.
Build strong relationships and liaise with all other department&039;s especially housekeeping, reservations etc.
Responds to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Coordinating with housekeeping about room status
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.

Experienced with similar positions at 3- star hotels and above
Advanced Enlish fluency, IELTS > 5.0
Good health
Being confident, enthusiastic and devoting to work

Cập nhật gần nhất lúc: 2024-04-03 11:07:34