[Alba Hotels]- Male Receptionist

SCOPE OF WORK:

Ensuring Outstanding customer care at all times.
Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Coordinating with housekeeping about room status
Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Selling room nights, increase occupancy and revenue.
Responds to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
Build strong relationships and liaise with all other department&039;s especially housekeeping, reservations etc.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Advanced Enlish fluency, IELTS > 5.0
Being confident, enthusiastic and devoting to work
Good health
Experienced with similar positions at 3- star hotels and above

Cập nhật gần nhất lúc: 2024-04-03 11:15:52