[Aldo] Digital Tech Support Executive

Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
User Support: Provide timely and effective support to end- users via various channels (phone, email, chat, or in- person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes ...
Collaboration: Collaborate with cross- functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
Other related tasks by the Line Manager
Monitor and build maintenance tools for the Digital Platform to operate stably
Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...

Education:
A bachelor&039;s degree in computer science,information technology, or a related field is preferred
Experience:
Tech savvy, eager to learn, set up, and configure systems and platforms.
Proven experience in providingtechnical supportor help desk services.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Work related skills:
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non- technical/ technical peers.
Soft skills:
Can- do attitude.
Critical thinking.
Attention to detail.
Decentcommunicationskills.

Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
Prime location in Sala.
12 paid- leave days a year.
Phone and gas allowance.
Sponsored events (Women&039;s Day, Men&039;s Day, Halloween party, Christmas party, Year- end party, and more).
Mon- Fri (8:30- 17:30)
Health care and dental insurance.

Cập nhật gần nhất lúc: 2024-03-25 05:15:42