[ALDO] Digital Tech Support Executive

Main Purpose:The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.

• Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):

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  • Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
  
  
  • Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
  
  
  • Monitor and build maintenance tools for the Digital Platform to operate stably
  
  
  
  

• User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes …


• Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.


• Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.


• Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.


• Other related tasks by the Line Manager

Education:

• A bachelor's degree in computer science, information technology, or a related field is preferred

Experience:

• 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.


• Proven experience in providing technical support or help desk services.


• Tech savvy, eager to learn, set up, and configure systems and platforms.


• Having knowledge about and/or experience in various CMS and CRM platforms is preferred


• Experience in coding, basic HTML, and CSS  is a plus

Work related skills:

• Experience in retail is highly desirable but optional.


• A team player and an independent worker


• Strong strategic thinking with agility and a growth mindset.


• Ability to communicate with non-technical/ technical peers.

Soft skills:

• Attention to detail.


• Critical thinking.


• Can-do attitude.


• Decent communication skills.

• Health care and dental insurance.
• Phone and gas allowance.
• 12 paid-leave days a year.
• Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
• Prime location in Sala.
• Sponsored events (Women’s Day, Men’s Day, Halloween party, Christmas party, Year-end party, and more).
• Mon - Fri (8:30 - 17:30)

Cập nhật gần nhất lúc: 2024-03-18 12:40:37