[ALDO] Digital Tech Support Executive

Main Purpose:

The Digital Tech Support role provides technical assistance and support to end- users experiencing digital- related (Website and omnichannel Platform) issues or challenges.

Key Accountabilities:

Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):

* Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
* Monitor and build maintenance tools for the Digital Platform to operate stably
* Create landing pages/forms/minigames/banners... and manage digital products based on client requests.

Collaboration: Collaborate with cross- functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.

User Support: Provide timely and effective support to end- users via various channels (phone, email, chat, or in- person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes.

Other related tasks by the Line Manager

Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.

Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.

Education:

A bachelor&039;s degree in computer science, information technology, or a related field is preferred

Experience:

Proven experience in providing technical support or help desk services.
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Experience in coding, basic HTML, and CSS is a plus
Having knowledge about and/or experience in various CMS and CRM platforms is preferred

Work related skills

Strong strategic thinking with agility and a growth mindset.
A team player and an independent worker
Experience in retail is highly desirable but optional.
Ability to communicate with non- technical/ technical peers.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-19 01:45:35