Experience:
- Demonstrated success in leading cross- functional teams to resolve complex application issues and deliver operational improvements.
- Proven experience managing core banking system applications or similar mission- critical systems, including deployment, maintenance, and performance optimization.
- Experience collaborating with development teams, vendors, and stakeholders to implement application upgrades, patches, and enhancements.
- Familiarity with ITIL processes (e.g., Incident, Problem, and Change Management) or equivalent operational frameworks.
- Hands- on experience with incident management, root cause analysis, and ensuring compliance with SLAs in a high- availability environment.
- Minimum of 5- 7 years in IT operations, with at least 2- 3 years in a leadership or managerial role overseeing application support or operations, preferably in a financial institution.
Prior experience managing budgets, vendor contracts, or operational resources in an IT context.
Skill:
- Problem- Solving: Advanced analytical skills to troubleshoot complex application issues and implement effective solutions under time- sensitive conditions.
- Technical Expertise: Strong understanding of core banking systems, application architecture, and IT infrastructure (e.g., databases, servers, cloud platforms).
- Project Management: Strong organizational skills to manage deployments, upgrades, and operational projects, with familiarity in tools like Jira, ServiceNow, or equivalent.
- Documentation: Proficiency in creating and maintaining operational runbooks, incident reports, and configuration records.
- IT Security and Compliance: Knowledge of IT security practices and regulatory requirements (e.g., PCI- DSS, GDPR, or financial industry standards) to ensure a secure application environment.
- Communication: Excellent verbal and written communication skills to liaise with stakeholders, report to senior management, and document processes clearly.
- Leadership and Management: Ability to lead, mentor, and motivate a team of application support professionals, fostering collaboration and accountability.
- Performance Monitoring: Proficiency in using monitoring tools (e.g., Splunk, Dynatrace, or similar) to track application performance and proactively address issues.
- Collaboration: Ability to work effectively with development, infrastructure, and business teams to align application operations with organizational goals.
Adaptability: Ability to manage high- pressure situations, prioritize tasks, and adapt to evolving technologies and business needs.
