Application Support Engineer

Job Purpose
As an Application Support Engineer, you will play a critical role in ensuring the stable operation of a Green Energy Plant Management System used by an international renewable energy group. You will act as the first point of contact for application- related issues, supporting global users in monitoring and operating solar and wind power plants.
This role focuses on Application Management Services (AMS), including incident handling, system monitoring, user support, and close collaboration with development teams to continuously improve system reliability and performance.

Key Responsibilities

Application Support & User Assistance
Handle user access management, feature guidance, and functional support for daily operations.
Escalate complex technical issues to Development or DevOps teams and track them until closure.
Receive and analyze bug reports and feature requests submitted by users worldwide.
Monitor and manage tickets via Azure Boards, ensuring timely response and resolution.
Prioritize incidents based on severity and business impact.
Incident & Ticket Management
Provide Level 1 and Level 2 application support for the Green Energy Management platform.
System & Data Monitoring
Proactively identify anomalies and potential system issues.
Monitor key operational metrics such as power output, inverter status, turbine temperature, and sensor data quality.
Perform daily system health checks on data pipelines processing real- time data from renewable energy plants.
Reporting & Documentation
Support the preparation of monthly SLA reports and incident summary reports for internal teams and clients.
Maintain and continuously update the Knowledge Base, including step- by- step guides and FAQs related to renewable energy asset monitoring.
Cross- team Collaboration
Work closely with Development, DevOps, and Product teams to improve application performance and user experience.
Provide structured feedback from users to support system enhancements.

Required Qualifications & Skills

Education: Bachelor’s degree in Computer Science, Information Technology, or Environmental Engineering (with a strong interest in technology).
Experience: At least 2 years in Application Support, AMS, IT Support, QA Support, or similar roles.
Technical Knowledge:
Basic understanding of how SCADA systems or IoT sensors operate in energy or industrial environments.
Familiarity with ticketing systems and incident workflows.
Language: Intermediate to Advanced English (both written and verbal) to work with global stakeholders.
Soft Skills:
Strong analytical and problem- solving skills.
Interest and motivation to contribute to the Net Zero & renewable energy transition.
High level of patience and attention to detail.

Preferred Qualifications

Experience working with international clients or distributed teams.
Internship or working experience in Managed Services, AMS, or IT Support environments.
Exposure to ESG (Environmental, Social, and Governance) concepts or sustainability- related systems.

Working Time & Arrangement

System coverage required from 8:00 AM to 12:00 AM, 7 days per week.
Evening shifts and weekend shifts are fully remote.
Work is organized into 3 rotating shifts, each approximately 40 hours per week.
Shift schedules are flexible and can be adjusted to match personal preferences, as long as weekly hours are met.
Weekday morning shifts require working from the office.

Benefits & Compensation

Tax Support: Salary is paid as gross; the company provides support in personal income tax declaration and payment.
Overtime Pay: Overtime is compensated in accordance with Vietnamese Labor Law.
Competitive Gross Salary: 12 – 20 million VND, based on experience and skill set.
Social Insurance: Paid based on basic salary, in compliance with regulations.
Equipment Support:
If you choose to use your personal device, an additional 500,000 VND/month equipment allowance will be added to your salary.
Company provides working equipment.
International Working Environment: Opportunity to work with global clients and modern green energy systems.
Career Development: Hands- on exposure to large- scale renewable energy platforms, AMS operations, and international- standard processes.
Meaningful Impact: Direct contribution to renewable energy operations and sustainability initiatives worldwide.
Flexible Working Model: Combination of on- site and remote work depending on shift schedules.

Cập nhật gần nhất lúc: 2026-02-04 09:15:02