Application Support

Management of business applications, provision of the required functionality of applications, provision of inter- faces between the various applications and provision of assistance to end users, in such a way that the applications comply with the requirements/wishes of users and the applications are consistently available. Development of applica- tions including the updating of the functionality and/or modification of existing applications.
* EXPECTED RESULTS / FUNCTIONAL ACTIVITIES
- Determine Business needs
* Core Activities
- Instructing supplier to generate new versions of applications. Testing (or arranging testing) of new versions of/amendments to applications, drafting a test report and liaising with the user and supplier regarding the results.
- Responsibility for the development of applications in such a way that these are linked to the wishes of users.
- (Coordination of) liaising with the supplier as to whether the required amendment is technically possible in the system, or the desired functional- ity is available.
- Drafting of technical specifications based on functional specifications, submission to the Team Leader and if necessary, communicating with external parties.
- Inventory of user wishes and assessment of the extent to which existing applications link to us- ers&039; requirements/wishes.
- Discussion of user wishes and the efficiency drive which can be carried out in operating methods with key users and stakeholders and drafting of functional specifications accordingly.
* Result criteria
- Propose/recommend solutions to satisfy business needs.
- Degree to which is required information or business needs.
* Transfer to users
* Core Activities
- Responsibility for the transfer to the user organiza- tion, considering the target group.
- Drafting of user instructions coordination and provision of user training to (new) employees, explanation of the new working method and instruction of users in terms of the use of new applications
* Result criteria
- Document and log the test cases and changes
- Clearness and efficient
* Core Activities
* Guidance and troubleshooting
- Monitoring the correct functional operation of the applications responsibility for communication with users
- Control of access to use and the security of applications by the drafting of user definitions, the establishment of authorization levels and so on, establishing clarity etc.
- Management of applications and the resolution of faults (Incidents, Problems and Changes).
- Measurement of the performance of an application, identifying discrepancies and reporting them to the ICT team coordinator
- Resolution of faults, if possible, in conjunction with a supplier/(external); escalation if necessary
- Supervision of the correct use of applications; maintenance of guidelines, documentation and procedures relating to the functional use of applications
* Result criteria
- Training new users or when new modules implemented.
- Trouble shooting commons issues
* Core activities
* Assistance provid- ed and administra- tive duties under- taken
- Drafting and maintenance of interfaces
- Recording and reporting on the use of applica- tions
- Drafting and updating technical descriptions for tests carried out and amendments made to appli- cations.
- Recording of problems and problem solutions in the help desk system
- Carrying out of administrative duties.
- Recording and analyzing fault data and infor- mation
- Drafting and updating manuals for users
- Drafting and updating of department work in- structions and documentation
- Updating basic information in the system
- Global communication with and support for us- ers in the use of applications and undertaking troubleshooting.
* Result criteria
- Documenting instructions
* Enforcement rules
* Core activities
- Commit to business and employment regulations
- Clean and maintain orderly workplace
- Commit to HSEQ and safety regulations
* Result criteria
- Employment regulations commitments

* Understanding
- Current basic knowledge of ICT related to servers, networking.
- Having experience in 3DX, AutoCAD or similar applications
- Understanding in engineering BOM, part and drawings
* Problem solving
- Identifies critical issues with ease.
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
- Pushes creative thinking beyond the boundaries of existing industry practices and cli- ent mindsets.
- Able to work independently under pressure
* Communication skill
- Listens to others and accepts input from stakeholders (business analyst or business users)
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
* Teamwork
- Acknowledges and appreciates each team member&039;s contributions
- Facilitates effective team interaction.
- Proactively with multiple internal and external stakeholders
- Able to work with other topics which manager assign to
* REQUIRED KNOWLEDGE AND EXPERIENCE
* Educational level:
- Relevant education on Bachelor level on Information Technology (IT) or Engineering
* Education/ Experience:
- At least 2 years of experience in ICT (servers, networking…)
- Able to work independently and proactively with internal & external stakeholders
- Excellent oral and written communication skills in English.
- Having experience in 3DX, Autodesk suites is an advantage.
- Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP
- Proficient with Microsoft O365 product suite
- Willing to work/learn with other topics which company requires to do

Cập nhật gần nhất lúc: 2024-04-03 13:46:49