Application Support (SAP, FICO) – French Speaking

Involve in implementation of new business applications/features to update and transfer new features of ERP application to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve all incidents in the ERP application.
Capitalize & document new knowledges/best practices about the ERP application in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user to help them understand more about the ERP application: produce training material, provide training on assigned scope of work.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Analyze data from the ERP application and produce technical/business reports to share information with leader/manager and France /Morocco team to highlight the contribution of the team.

At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Experienced in SAP system (FICO module. Experienced in Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP systems is a big advantage.
Motivation, responsiveness, interpersonal, analytical.
Experienced of analyzing and documenting user need and requirements.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.

General Skills

Good interpersonal skill.
Methodical/ Organized.
Team and collaborative spirit.
Rigorous, concerned for the quality.
Can- do attitude.

Professional, Open- minded and Creative Environment:

Strong sharing culture to improve individual development.
International, friendly, proactive, supportive workplace.
Fostering mutual respect and understanding.
Great teamwork with Agile mindset.

Individual Development:

Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
Extensive training and in- depth knowledge sharing sessions.
Individual empowerment.

Special Care for Employee:

Up to 2- month performance bonus.
Dell laptop and external monitor for your work.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
100% salary on probationary period.
Sport, personal activities sponsor.
Annual health check- up and premium health insurance for employee (and your children after 3- working year).
Various attractive teambuilding activities and company trip.
Work from home 2 days/ week.

Cập nhật gần nhất lúc: 2024-04-15 15:15:20