Job Description
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Job Requirements
Fluent in French and English is mandatory.
Someone who has a sense for training using digital tools is a plus.
Strong background in Finance and Banking.
Sense of service and customer orientation.
At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Experienced in SAP system (FICO module). Experienced in Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.
General Skills
Team and collaborative spirit.
Rigorous, concerned for the quality.
Can- do attitude.
Methodical/ Organized.
Good interpersonal skill.
Why BYCN IT?
Professional, Open- minded and Creative Environment:
International, friendly, proactive, supportive workplace.
Strong sharing culture to improve individual development.
Fostering mutual respect and understanding.
Great teamwork with Agile mindset.
Individual Development:
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Special Care for Employee:
Sport, personal activities sponsor.
100% salary on probationary period.
Work from home 2 days/ week.
Various attractive teambuilding activities and company trip.
Up to 2- month performance bonus.
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Dell laptop and external monitor for your work.
