Application Support (SAP, FICO) – French Speaking

Involve in implementation of new business applications/features to update and transfer new features of ERP application to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Analyze data from the ERP application and produce technical/business reports to share information with leader/manager and France /Morocco team to highlight the contribution of the team.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve all incidents in the ERP application.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user to help them understand more about the ERP application: produce training material, provide training on assigned scope of work.
Capitalize & document new knowledges/best practices about the ERP application in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.

At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Motivation, responsiveness, interpersonal, analytical.
Experienced in SAP system (FICO module. Experienced in Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP systems is a big advantage.
Experienced of analyzing and documenting user need and requirements.
Fluent in French and English is mandatory.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.

General Skills

Good interpersonal skill.
Can- do attitude.
Methodical/ Organized.
Rigorous, concerned for the quality.
Team and collaborative spirit.

Professional, Open- minded and Creative Environment:

International, friendly, proactive, supportive workplace.
Fostering mutual respect and understanding.
Great teamwork with Agile mindset.
Strong sharing culture to improve individual development.

Individual Development:

Individual empowerment.
Online internal learning hub with various categories in hard skills &soft skills (languages, programming language, data visualization...).
Extensive training and in- depth knowledge sharingsessions.

Special Care for Employee:

Workfromhome2 days/week.
Delllaptopandexternalmonitorforyourwork.
Annual health check- up and premium health insurance for employee (and your children after 3- working year).
100% salary on probationary period.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Various attractive teambuildingactivities and companytrip.
Sport, personal activities sponsor.
Up to 2- month performance bonus.

Cập nhật gần nhất lúc: 2024-04-11 05:45:39