Assistant Chief Concierge

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Have good relationships with guests in order to guide, provide them with inside and outside information when requested.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Ensure proper receipt, storage and shipment of luggage and packages for guests.
Manage all luggage deliveries and collections.
Handle guest complaints and reports them on a timely manner to concerned Department Heads.
Maintain and enforce all quality standards and procedures from guest’s pre-arrival, to guest’s arrival, during guest’s stay and departure.

Experience in field of Customer Service or Reception.
Computer skills: proficient in Microsoft Office.
Extremely high spirit of Customer Service.
Diploma or Degree of Hotel Profession.
English: Good communication skills.

• At least 14 annual leave, 2 days off per week
• Service charge as revenue
• Relocation, repatriation allowance
• Rest and relaxation, Home leave allowance
• 24/7 accident insurance
• Contract 2 years included probation period
• Other benefits
• Healthcare insurance for personal at least 6 months and for the family after working 2 years
• Insurance as labor law
• Accommodation, uniform, transportation, and meals are provided
• Competitive salary
• International working environment, join courses of IHG Group

Cập nhật gần nhất lúc: 2022-10-05 22:02:04