Mô tả công việc
Supporting management of Property Operations
• Supervises the day- to- day operations of Engineering and related departments.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Ensures property policies are administered fairly and consistently.
• Establishes and maintains open, collaborative relationships with employees.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises Engineering and related areas in absence of the Director of Engineering.
• Ensures that regular ongoing communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.
• Supervises distribution of repair work orders.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Selects and order or purchase new equipment, supplies, and furnishings.
• Monitors timeliness and quality of completion of repair work orders.
Maintaining Property Standards
• Repairs equipment (e.g., refrigeration, laundry) as necessary.
• Maintains accurate logs and records as required.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Operates generators and fire pumps as necessary.
• Provides emergency response services 24/7.
Ensuring Exceptional Customer Service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
Conducting Human Resources Activities
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Uses all available on- the- job training tools for employees.
• Solicits employee feedback.
• Helps train employees in safety procedures.
• Communicates performance expectations in accordance with job descriptions for each position.
MANAGEMENT COMPETENCIES
Leadership
• Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Communication- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non- verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Managing Execution
• Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
• Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function- specific work challenges
• Business Acumen- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Building and Safety Codes- Knowledge of local and Federal building and safety codes.
Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.
Pneumatic/Electronic Systems and Controls- Knowledge of pneumatic/electronic systems and controls in order to operate and maintain pneumatic/electronic systems and controls, as well as compressors.
Indoor Air Quality Management- Knowledge of policies and procedures to ensure an effective indoor air quality process including the ability to recognize and eliminate biological contaminant sources and chemical contaminants.
Cleaning Procedures- Knowledge of policies and procedures for cleaning and maintaining the various areas of the property (restrooms, public areas, guest rooms, kitchens, etc.). This includes the ability to clean sidewalks, walls, ceilings, vents, doors, furniture, displays, artwork, counters, partitions, toilets, sinks, light fixtures, glass, mirrors, and drains.
Technology- Ability to adapt to and utilize standard computer systems and tools that support ongoing operations such as (PMnet, ADaMs, Entec, PM works).
Hazardous Materials and Chemicals- The ability to handle and store hazardous materials and chemicals. This includes knowledge of the safety precautions required for each chemical.
Safety and Personal Protective Equipment- Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
Contract Negotiating- Knowledge and ability to prepare contract documents to formalize business process.
Financial Management- Knowledge of capital budget preparation and the ability to manage function within budget.
Emergency Systems- Knowledge of fire prevention, air quality, and emergency power systems. This includes the ability to operate, maintain, and inspect the property’s fire prevention equipment (e.g., sprinkler system, fire alarm), air quality equipment (e.g., carbon monoxide detectors), and emergency power system.
Repairing — Repairing machines or systems using the needed tools.
Water Facility Maintenance and Safety- Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).
Equipment Maintenance- Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner&039;s assets.
Building and Construction- Project Management experience and knowledge of materials, methods, and the tools involved in the construction or repair of buildings or other structures such as walkways, parking structures, and guest facilities.
Trash Handling and Removal- Knowledge of proper handling of recyclable and hazardous materials (e.g., syringes, needles, blood stains), including removing trash and recycling appropriate trash items.
Maintenance and Repair- Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Energy- Knowledge of energy management and efficient operation of the building and associated systems including retro and continuous commissioning and demand side management. This also includes minimizing the carbon footprint and complying with applicable environmental codes.
HVAC/Refrigeration- Knowledge of heating, ventilation, and air conditioning, equipment, including boilers, chillers, air handling units/controls, and refrigeration equipment. This includes the ability to inspect, repair, and maintain equipment, charge refrigeration systems, replace air filters, and clean coils.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Purchasing and Materials Management- Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
Technical Instructions/Blueprints- The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
Room Preventative Maintenance- Knowledge of the General Cleaning and Preventative Maintenance tasks and procedures for the property.
Tools and Equipment- The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.
