Assistant Director of Rooms

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Assists in leading specific team while meeting or exceeding property goals.
The position ensures Rooms Operations meet the brand’s standards and targets customer needs.
Ensures that standards and procedures are being followed.
Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms.

• Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
• Ensures employees have the proper supplies and uniforms.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Runs and reviews critical information contained in room operations reports.
• Understands and complies with loss prevention policies and procedures.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Champions the brand’s service vision for product and service delivery.
Contributing Information to Support Managing to Budget
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
• Empowers employees to provide excellent customer service within guidelines.
• Interacts with guests to obtain feedback on product quality and service levels.
• Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Uses personal judgment and expertise to enhance the customer experience.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Participates as needed in the investigation of employee and guest accidents.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Sets a positive example for guest relations.

Education and Experience
• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
OR
• 2- year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Competitive salary & Service charge
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
Training and career development by MARRIOTT INTERNATIONAL.
16 annual leave days per year
13th salary month.
Employee discount rates for Room and F&B at Marriott Hotel.
05 working days per week- 2 days off per week

Cập nhật gần nhất lúc: 2024-06-15 23:35:03