Participates in the development and implementation of business strategies for the hotel which are aligned with Brand’s overall mission, vision values and strategies
Develops and implements strategies for achieving individual sales goals
Participates in the implementation of sales and marketing strategies that support achievement of the hotel’s goals
Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ensures client communication response within 24- hours of receipt
Participates in the implementation of marketing strategies which are designed to increase awareness in the local market
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Participates in the implementation of public relations and advertising campaigns
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Contacts in- house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Ensure all materials used are in accordance with brand standards
Develops data and recommends programs to meet clients&039; needs
Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
Ensures maximum occupancy on a daily basis by performing follow- ups on progress of groups booked with events services team
Participates in and contributes to the completion of monthly booking report(s)
Communicates clients&039; requests to all departments in an effective and timely manner
Prepares reports to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Adhere to hotel policies and procedures:
Attends work on time as scheduled.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co- workers and the manager.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Follows safety and security rules and procedures
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
At all times projects a favourable image of the Hotel to the public.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
