Planning & Organizing:
• Good knowledge of Sales & Catering, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication, and client correspondence.
• Maintains professional business confidentiality
• Assist in setting up detailed orientation plans for new team members and ensure that comprehensive company, market, and portfolio knowledge is acquired.
• Ensure MH&R Sales Policies and Standard Operational Procedures are adhered to at all times.
Operations:
• Review the daily business levels, anticipate critical situations and plan effective solutions in conjunction with the department head, to best expedite these situations.
• Organizes and attends major sales/PR related functions within the hotel.
• Generates and maintains major accounts and assigned segments through various sales activities (face to face sales calls, telephone calls, entertainment, FAM trip, sight inspections).
• Sells and promotes Hotel and facilities at every opportunity.
• Schedule and conduct a minimum of 5- 7 personal sales calls and 10 telephone sales calls per day, ensuring the outcome of all sales calls is monitored, measuring the success of each call and ensuring the appropriate management and follow- up is carried out through daily morning and afternoon departmental briefings.
• Assist in maintaining a consistent focus on improving the overall flow of sales operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
• Performs related duties and special projects as assigned.
• Identify, source & develop business opportunities and negotiate contracts with potential partners from across all market segments and business feeders.
Administration:
• Manage and maintain complete and supported records of all sales agreements, contract and quotes for the hotel.
• Answer all incoming correspondence (leads, inquiries, requests, offers, confirmations, etc.) are replied to within 24 hours.
• Review the employee schedule and annual leave plan to ensure the correct allocation of resources to foster employee productivity, satisfaction, and adequate manning.
