Assistant Event Manager/ Event Sales Executive

Conducts formal pre- and post- event meetings as required to review/communicate group needs and feedback.
SCOPE OF DUTIES :Managing Event Logistics and Operations
Manages group room blocks and meeting space for average to large- sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Leads formal pre- event and post- event meetings for average to large- sized assigned groups.
This position primarily handles events of average complexity.
Acts as liaison between field sales person and customer throughout the event process (pre- event, event, post- event).
Participates in customer site inspections and assists with the sales process as necessary.
Uses his/her judgment to integrate current trends in event management and event design.
Recognizes opportunities to maximize revenue opportunities by up- selling and offering enhancements to create outstanding events.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Up- sells products and services throughout the event process
Greets customer during the event phase and hands- off to the Event Operations team for the execution of details.
Responds to and handles guest problems and complaints.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Ensuring and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
Empowers employees to provide excellent customer service.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Adheres to all standards, policies, and procedures.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures events have a seamless turnover from sales to service back to sales.
Uses personal judgment and expertise to enhance the customer experience.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Ensures hourly employees understand expectations and parameters for event activities.
Responsible for preparing all event documentation and coordinates with Sales, operational departments and customer to ensure consistent, high level service throughout pre- event, event and post- event phases of property events.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Follows up with customer post- event.
Performs other duties as assigned to meet business needs.

Experience in leading and managing a team, with the ability to delegate tasks effectively and inspire high performance.
Strong hands- on experience in event planning, event sales, or a related field.
Excellent communication and interpersonal skills, with the ability to build and maintain long- term client relationships.
Proven sales and negotiation skills, with a strong track record of closing deals and achieving revenue targets.

• General insurance provided for inpatient medical treatment
• Opportunity for promotion and transfer within the group
• Outpatient medical treatment claims
• Opportunity to attend various professional training courses
• Competitive salary and attractive benefits
• Opportunity to experience at Hotels and Resorts belonged to Banyan Group

Cập nhật gần nhất lúc: 2025-07-07 15:20:02