Assistant Executive Housekeeper (Trợ lý trưởng bộ phận Buồng phòng)

• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management’s decision in the absence of the Executive Housekeeper.
• Evaluate the daily performance of the assigned team members during operation.
• Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained.
• Responsible for all supplies and stock replenishments.
• Make sure all purchased items optimize department expense and meet hotel budget.
• Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas.
• Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members’ feedback, rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings.
• Maintain effective communication with Engineering for repairing and maintaining of guest rooms and ensure rooms are in good condition at all times.
• Draw up a balanced schedule for team members based on the hotel business’ needs.
• Drive daily briefings with Floor Supervisors, Room Attendant informing them about daily VIP arrivals, guests ‘complaints and special assignments etc.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly
• Supervise daily laundry operation in the absence of the Executive Housekeeper.
• Perform duties assigned by the Management when necessary.
• Ensure team members adhere to the hotel’s security and emergency policies and procedures.
• Assist the Executive Housekeeper and give advice of annual housekeeping budgets.
• Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping’s daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.
• Supervise department trainings, methods and procedures for development of team members.

• Strong interpersonal skills and possess an attention to details.
• Good listener and considerate to the concerns of others.
• Proficient in Microsoft Office, housekeeping Opera system.
• Responsive and customer focused.
• 2 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager.
• Fluent spoken English to meet business needs, advantageous.
• Strong training, leadership and people management skills.
• Good knowledge of housekeeping areas such as guest floor area and public area operation basics.
• Guest oriented and able to confidently build and exceed service standards.
• Communicate effectively and clearly.

• Accommodation, uniform, transportation, meals
• 14 Annual Leaves
• Competitive salary
• Pre- opening Service Charge
• Heath Care Insurance (24/7)
• Insurance as labor law (apply from starting date)
• Others benefits
• Relocation, home leave ticket, repatriation allowances
• Working hours: 8 hours/ day, 2 days off per week

Cập nhật gần nhất lúc: 2024-03-17 05:45:14