Assistant Front Office Manager

Financial Performance (Up- selling, Room Revenue, Operation Auditing).
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Is involved in the recruitment of new team members for the front office.
Ensure that personalized service is offered to each and every guest.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Prepare monthly and daily revenue reports and circulate them to all HOD’s.
Ensures that guest documentation and information are available and up- to- date.
Ensures that the pricing policy and internal audit procedures are duly applied.
Prepare Room revenue and occupancy forecast and take action on rate strategies.
Develops high- quality relationships with guests throughout their stay.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Customer Satisfaction (Guest Feedback, Social Media Review).
Integrates and trains employees, providing support for skills development.
Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Ensures that the workplace remains clean and tidy
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
Provide a high level of customer service and maintain a high profile in the day- to- day front office operations.
Have a good knowledge of all systems and standard operating procedures of the front office.
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

English is fluent.
3 years in a similar position in large hotels or international companies.
Good skill of management, communication, strategy and training...

Competitive and attractive salary.
Friendly working environment, chance to work in incorporation.
Social Insurance will be contributed after 02 months of probation basing on full salary.
13th salary bonus and other activities...
Service charge during the probation time.

Cập nhật gần nhất lúc: 2026-07-06 20:25:03