Front Office Manager - Danang Marriott Resort & Spa, Non Nuoc Beach Villas

Leading Guest Services Team

• Encourages and builds mutual trust, respect, and cooperation among team members.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision- making; demonstrates honesty/integrity; leads by example.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures recognition of employees is taking place across areas of responsibility.
Maintaining Guest Services and Front Desk Goals
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Managing Projects and Policies
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Supervises and managing employees. Managing all day- to- day operations. Understanding employee positions well enough to perform duties in employees&039; absence.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Managing and Conducting Human Resource Activities
• Manages employee progressive discipline procedures for Front Office Staff.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures employees are treated fairly and equitably.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Administers the performance appraisal process for direct report managers.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Related Work Experience: At least 4 years of related work experience
Supervisory Experience: At least 2 years of supervisory experience
Education: High school diploma or equivalent

Follow the government social insurance, health insurance, unemployment insurance
Annual Leaves
Competitive salary and monthly service charge
Working 5 days per week- off 2 days per week
24 accident insurance
Training opportunities for career development
Join in hotel activities

Cập nhật gần nhất lúc: 2026-07-06 19:05:02