Assistant Front Office Manager

Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Ensure that personalized service is offered to each and every guest.
Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
Financial Performance (Up- selling, Room Revenue, Operation Auditing).
Ensures that the pricing policy and internal audit procedures are duly applied.
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Ensures that guest documentation and information are available and up- to- date.
Provide a high level of customer service and maintain a high profile in the day- to- day front office operations.
Develops high- quality relationships with guests throughout their stay.
Integrates and trains employees, providing support for skills development.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
Customer Satisfaction (Guest Feedback, Social Media Review).
Have a good knowledge of all systems and standard operating procedures of the front office.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Ensures that the workplace remains clean and tidy
Prepare Room revenue and occupancy forecast and take action on rate strategies.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare monthly and daily revenue reports and circulate them to all HOD’s.
Is involved in the recruitment of new team members for the front office.

Good skill of management, communication, strategy and training...
English is fluent.
3 years in a similar position in large hotels or international companies.

Friendly working environment, chance to work in incorporation.
Competitive and attractive salary.
Service charge during the probation time.
13th salary bonus and other activities...
Social Insurance will be contributed after 02 months of probation basing on full salary.

Cập nhật gần nhất lúc: 2024-04-30 11:35:48