Assistant Front Office Manager

- The Assistant Front Office Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with this situations, the Assistant Front Office Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of the hotel.
- To ensure the full motivation of the team & create a nice atmosphere of work. This is crucial to encourage a better quality of service and minimize the expenditure.
- The Assistant Front Office Manager will extend his/her responsibility to the entire Front Office operations in the absence of the Front Office Manager.
- Reporting directly to the Front Office Manager, the Assistant Front Office Manager is responsible for assisting senior management in the overall day to day operations of the hotel.
- To be ready and responsible when assigned to perform any other duties or job functions as required by Executive management and/or Front Office Manager
- The Assistant Front Office Manager will be permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co- ordination and quick communication on both sides.
- During the duty the Assistant Front Office Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. His/her main role is to ensure the proper work of operations in the following sections: Front Desk, Lobby, Connectivity Lounge and Executive Lounge.
- The first assignment and main area of work of the Assistant Front Office Manager is the lobby, when the Assistant Front Office Manager is not a way to do a specific mission, he/she will spend his/her time in the lobby to co- ordinate the overall lobby activity and will be dynamic in guest relationships.
- To maintain per shift an accurate report in the Assistant Front Office Manager’s logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
- To help staffs improve their skills and provides support for career development.

- Excellent organizational skills and ability to prioritize tasks
- Be very proficient in Microsoft applications
- Have excellent English and Vietnamese written and verbal communication skills
- Minimum 01 year’s experience in a similar position in international hotels.
- Be able to work effectively as part of a dynamic team.
- Be creative and innovative. Must be able to think differently.

- Enjoy holidays and Tet
- Receive monthly service fee including probationary period
- Professional working environment
- Provide uniforms and meals
- Attend employee events such as Honor Ceremony,…
- Enjoy insurance according to labor law

Cập nhật gần nhất lúc: 2024-06-08 21:50:04