Assistant Front Office Manager

Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Prepare Room revenue and occupancy forecast and take action on rate strategies.
Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
Customer Satisfaction (Guest Feedback, Social Media Review).
Ensures that the workplace remains clean and tidy
Have a good knowledge of all systems and standard operating procedures of the front office.
Ensures that the pricing policy and internal audit procedures are duly applied.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Is involved in the recruitment of new team members for the front office.
Prepare monthly and daily revenue reports and circulate them to all HOD’s.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Ensure that personalized service is offered to each and every guest.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Develops high- quality relationships with guests throughout their stay.
Financial Performance (Up- selling, Room Revenue, Operation Auditing).
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Ensures that guest documentation and information are available and up- to- date.
Provide a high level of customer service and maintain a high profile in the day- to- day front office operations.
Integrates and trains employees, providing support for skills development.

Good skill of management, communication, strategy and training...
3 years in a similar position in large hotels or international companies.
English is fluent.

Service charge during the probation time.
Social Insurance will be contributed after 02 months of probation basing on full salary.
13th salary bonus and other activities...
Friendly working environment, chance to work in incorporation.
Competitive and attractive salary.

Cập nhật gần nhất lúc: 2024-05-01 04:40:28