Assistant Front Office Manager (Trợ lý trưởng bộ phận lễ tân)

* Supporting Management of Front Desk Team
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employee recognition is taking place on all shifts.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Managing all day- to- day operations.
* Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Strives to improve service performance.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Ensuring Exceptional Customer Service
• Handles guest problems and complaints effectively.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
* Managing Projects and Policies
• Perform other duties as assigned.
• Implements the customer recognition/service program, communicating and ensuring the process.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Ensures compliance with all Front Office policies, standards and procedures.
(Job details will be discussed during the interview.)

- Strong in spoken and written English.
- High sense of responsibility, good discipline, honesty, and enthusiasm.
- Strong knowledge of Property Management System (e.g. Smile)
- Competent computing skills (e.g. Microsoft Office).
- Excellent interpersonal skills.
- Strong people- management skills.
- 2 years’ experience in similar role or capacity in luxury hotel/resort with rotational management roles in Front Office.
- University Degree, preferably in Hospitality Management or equivalent;

- Competitive salary, bonuses, and benefits.

- Fulfill all obligations regarding social insurance, health insurance, and unemployment insurance for employees.

- 100% of service charge during the probation period.

- Excellent welfare policies: rewards, gratitude, joy, birthdays, vacation, meals, uniforms.

- Friendly and professional working environment, opportunities for career development.

Cập nhật gần nhất lúc: 2024-03-05 16:40:31