Assistant Front Office Manager/ Trợ lý Trưởng Bộ phận Lễ tân

Job Summary – (Role Summary)
• As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.
• In the absence of Front Office manager or Resident Manger take charge of the operations of Front Office Department. Primarily reporting to Front office manger or EAM Rooms. Ensures guests have a smooth running stay at the hotel.

• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensure that personalized service is offered to each and every guest.
• Makes sure that the hotel&039;s pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Prepare monthly and daily revenue report and circulate to all HOD&039;s.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy
• Is involved in recruitment of new team members for front office.
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Ensures that guest documentation and information is available and up- to- date.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Customer Satisfaction (Guest Feedback, Social Media Review).
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Have a good knowledge of all systems and standard operating procedures of front office.

Required Skills
• Problem solving, reasoning, motivating, organizational and training abilities
• Strong Leadership skills in managing teams
• Proficient in the use of Microsoft Office and Front Office System
• Good writing skills
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Ability to manage complex relationships
Qualifications
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Experience
• 2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.

- Candidates will be provided with job details during the interview

Cập nhật gần nhất lúc: 2024-06-12 22:05:05