Assistant Front Office Manager/Trợ lý Trưởng bộ phận Lễ tân

We are looking for a professional and customer- oriented Assistant Front Office Manager to join our team. The ideal candidate shall be able to support overall management to ensure smooth operation, thereby delivering excellent service experiences to our guests.

Responsible for the overall supervision, operation, and ensuring coordination among all the Front Office sections.
Assist the Front Office Manager in the selection of staff, training, and appraisals of all personnel in the Front Office.
Welcome arriving and escort VIPs / CIPs and bid farewell upon their departure.
Handle guests’ complaints concerning services of all areas of operation and follow up and corrective action is taken as soon as possible.
Maintain good interpersonal relationships between hotel management and guests.
Ensure effective communication and coordination within the Front Office and with other departments.
Ensure all sections in the Front Office maintain a proper filing of all daily records and reports.
Be thoroughly conversant with the Front Office operation, policy matters, and the computer system.
Ensure all section heads observe the hotel policies and procedures, as well as supervising their respective personnel in the Front Office Department.
Encourage maximum yield and occupancy through training, control, and management of room inventory.
Assist the Front Office Manager in organizing, directing, and coordinating the daily activities of the Front Office.
Assist the Front Office Manager in planning, organizing, and conducting training for all the Front Office staff.

Annual health check- ups, summer vacation, and many outing activities.
Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance
Meals and laundry are provided by the hotel
Attractive remuneration and insurance package
Professional working environment
Opportunity to join international training and development programs
Special food and beverage discounts

Cập nhật gần nhất lúc: 2024-04-03 12:08:13