Coordinate the Front Office Manager
Coordinate the preparation for welcoming VIP guests and groups.
Personally welcome and accommodate VIP guests and groups staying at the hotel according to appropriate protocols.
Perform supervision of the lobby department&039;s operations in the hotel, ensuring that work positions adhere to procedures and are efficient.
Check the list of VIP rooms and group arrivals for the day.
Personally inspect the preparation and setup of rooms for VIP guests.
Check and ensure that all letters, parcels, messages, etc., are promptly delivered to guests.
Resolve customer requests and complaints
Receive customer requests and complaints and coordinate with relevant departments to promptly respond and resolve them to ensure customer satisfaction.
Promptly report incidents beyond authority or ability to resolve to superiors.
Record the content of requests and complaints that occur during working shifts in the logbook.
Inspect the operations of various areas within the hotel
This is to promptly identify any issues that may arise and take swift action to address them.
During your shift, perform inspections of the various areas within the hotel, such as meeting rooms, restaurants, bars, swimming pools, IT rooms, hallways, etc.
Ensure that the areas are opened and closed according to the prescribed schedule.
Provide guidance and training to staff
Directly or instructively provide job training and guidance to new hotel staff members.
Participate in assigned training courses to enhance the skills and knowledge of hotel staff.
Other tasks
Hold shift handover meetings with other shift managers before and after each shift to discuss any specific issues that occurred during the shift.
Perform other tasks as requested by superiors.
Prepare work reports according to regulations and attend all relevant meetings.
Encourage customers to provide feedback on the quality of hotel services, paying attention to specific comments and opinions for verification and appropriate adjustments.
Regularly coordinate with relevant departments to conduct a comprehensive inspection of the entire hotel, particularly issues related to the electrical system, machinery, and equipment.
Participate in training courses to enhance professional skills when provided with opportunities by the hotel.
