Assistant Front Office Manager / Trợ lý Trưởng bộ phận Tiền sảnh

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Ensures employee recognition is taking place on all shifts.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day- to- day operations. Understanding employee positions well enough to perform duties in employees&039; absence.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
More details will be discussed during interview

- At least 1 year of related work experience.

- Uniform and duty meal provided by hotel;
- 24/24 Accident Insurance included during the working time at the hotel;
- Eligible to receive 100% service charge from the second month of working;
- Local and International training course;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- 02 months of probation with full salary and social insurance;
- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- Attractive remuneration package and 13th month salary;

Cập nhật gần nhất lúc: 2024-06-26 02:30:02