Financial Returns:
Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
Turn in all paperwork in a timely manner with precision and exactness.
Control costs at same time as protecting the assets of the hotel
Human Resources:
Understand and execute company’s coaching and disciplinary policies.
Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.
Create and maintain a strong team with great cohesiveness.
Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
Motivate team to drive revenue.
Business Development:
When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
Understand sales effort within the market and drive both Occupancy and ADR.
Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.
Operations:
Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
Use technology platforms to drive guest experience scores
Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
