To attend and contribute to all meetings, Departmental and Hotel training as scheduled and other related activities. Carries out any other reasonable duties and responsibilities as assigned out of the list.
Checks in with guests to ensure satisfaction with each food course and/or beverages.
Records transactions and order items in POS.
Update guest preference, likes and dislikes on to the guest profile section on PMS.
Able to perform PMS / POS operations like check- ins / check- outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check- out etc. on the PMS.
Conducts the in room check- in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
Keeps concerned departments informed about the guest allergies and food preferences.
Fully conversant with accommodation features: lay- out, room type, location, decoration, in room facilities and equipment.
Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.
Follows all the guest needs until they are completed to the total guest satisfaction.
Wishes fond farewell to the guest at the time of departure.
Knowledge of using the PMS and any other system or software to perform the duties.
Serves welcome drinks and escorts the guests to his / her room.
Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Supports the other departments such as Front Desk, Housekeeping and Room service with their duties.
Takes care of the guest&039;s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
Take care of all VIP guests and coordinate with all concerned departments to fulfill guest needs and requests.
Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
Informs housekeeping department the time desired for the daily cleaning and turn- down service.
Welcomes the VIP guest.
Performs all his/her duties with the sense of priority and dedication.
Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
Carries out checkout in efficient manner, offering luggage assistance and transportation.
Picks- up trays and clean tables as needed to ensure a clean dining area.
