Job Summary – (Role Summary)
Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.
Essential Duties and Responsibilities – (Key Activities of the role)
• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Assists in recruiting in line with company guidelines
• Follows up on progress of agenda items covered in regular meetings
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
• Fully conversant with all hotel emergency procedures
• Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• Works with Superior Director of Finance in the preparation and management of the Department’s budget.
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Works with Superior and Human Resources on manpower planning and management needs
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• Supervises outside contractors to ensure contractual compliance
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non- occupied rooms
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Develop potential of others through coaching and development opportunities to build organization capability for the future
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Prepares detailed induction program for new staff
• In conjunction with the Crisis Management Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc
• Ensures that consumption of guest supplies is under control
• Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs
