As Assistant Human Resources Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
WHAT’S THE JOB?&13;
YOUR DAY- TO- DAY
People
Handling employee relations, welfare and benefits such as, duty meal at canteen, birthday, welcome, farewell, recognition programs.
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Ensures clear lines of communication exist to disseminate information affecting employer- employee relations, employee activities and hotel policies and programmes.
Liaise with Trade Union for related employee activitives.
Recommend or initiate any HR elated actions where needed
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Manage operation of clinic and nurse’ duty
Participates in monthly Safety, Risk Management meetings
Train colleagues to make sure they deliver with compliance and to the standards we expect
Promote teamwork and quality service through daily communication and coordination with other departments
Guest Experience
Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reach the highest possible levels.
Maintains effective communications at all levels of management and staff.
Assists the Human Resource Manager/ Director (HRM/HRD), where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
Ensures all staff are aware of company benefits and make these available.
Participates in developing and implementing programmes to ensure employee security and safety.
Financial
Mitigate financial risks associated with employee relations issues
Monitor budget and control expenses with a focus on manning/labour costs, salary and benefits related (healthcare, canteen, activitives….ect)
Help create the department’s annual budget and the setting of departmental goals
Responsible Business
Familiarizes and enforces the IHG HR framework including systems of:
- Team Succession
- Performance Appraisal
- Colleague Heartbeat
- Performance Management
- Employee Administration
- IHG Annual Agenda
May assist with other duties as assigned by management
May also serve as manager on duty (MOD) on request.
Assist HRM/HRD manage Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices.
Familiarizes and enforces related HR policies and procedures.
Ensures that all staff abide by the hotel dress codes and hotel rules.
