Assistant Learning & Development Manager/English Teacher

Professional Competencies:
• Assist the Training Manager in analyzing training needs to develop new training programs or modify and improve existing programs.
• Conduct or arrange for ongoing technical training and personal development classes for Staff.
• Compile all evaluations of training and apprenticeship/internship programs.
• Evaluate feedback from participants and the effectiveness of training programs, providing recommendations for improvement.
• Conduct English sessions and arrange on-the-job training for new Staff.
• Provide training and Staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Ensures that Training Bonds are completed in full as required and kept on file in the Staff’s respective personnel file in Human Resources.
• Control the inventory of training manuals, multimedia visual aids, and other educational materials.
Core Competencies:
• Empowered to and applies the principles of the Accor philosophy in situations where service or product has failed to meet quest’s needs or expectations.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with resort colleagues.
• Is polite and professional in any situation where the image or reputation of the resort is represented.
• Performs any additional duties as directed by the Training Manager / Director of T&C
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Other tasks assigned by Training Manager / Director of T&C
• Is fully conversant with all health and safety, fire and emergency procedures.
• Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.
• Interacts with staffs and guests actively soliciting their feedback.
• Attends meetings and training as required by the Training Manager / Director of T&C
• Ensure that all activities are carried out honestly, ethically and within the parameters of local law.

Yêu cầu công việc

- Love to work / interact with people.
- Ability to catch up the assigned tasks rapidly, fast, flexible, know how to deal with customers, good in guest complaint handling.
- Good at Office computer literacy
- Good command in English ( four skills) and Training /Presentation skills
- Graduated in College / University and above specializing in English / Hospitality / or similar.
- Be service minded, Excellent time keeping and organisational skills
- Working experience 1-2 years and above prefered (consider candidate from operation for career development in training )

- International working environment
- Birthday Celebration
- On board Travel expense support
- Telephone allowance ( depend on positions )
- Social - Health Insurance per labor law
- Special discount with Accor property after 06 months of employment
- Uniform
- Employee of the Month / Quarter / Year
- Meal Allowance on duty ( 03 meals per day for mainland employee)
- Free Accommodation on Island
- Pre-Opening Allowance ( when open, Service charge Bonus will apply )
- Year end Bonus, KPI Bonus
- Excellent opportunities for Career Development as Accor Group is 1 in Vietnam in term of number of managed property.
- Year End Party.

Cập nhật gần nhất lúc: 2021-05-28 00:36:03