Essential Functions:
Self and team, proactive involvement in factory audit / selection / improvement; in the production and agreement of specifications; reviewing performance, compliance with company’s standards, and testing certification.
Development and implementation of strategic & operational plans so as to provide quality assured product which meet the company’s policies, rules, standards, national regulations and product briefs.
Self and team, are to conduct all necessary QA activities prior to and during product selection, product development, production in order to identify quality issues early and ‘build in’ right quality at the beginning of a products life cycle.
Provide technical leadership for a varied range of products, suppliers & factories, in multiple locations, for a wide range of products.
Specific Duties and Accountabilities of the Job:
Responsibility for managing the quality of products in area of responsibility from ‘end-to-end’ of the development and manufacturing process - ensuring that products are safe, meet the legal requirements of the country it is being shipped to and meets country performance requirements. Products under area of responsibility to be correctly assessed, certified, specified (including sealed samples & product specifications) and Inspection criteria to be available prior to shipment.
Assume additional responsibilities and performs special projects as needed or directed
Lead and align process standardization, streamlining, and improvement .
Management of a team of technical specialists, including their performance, capability and personal development.
Carry out returns and complaint analysis, including investigating specific quality issues, identifying risk, root cause and putting in place corrective actions and future preventative measures where necessary.
Responsible for working with factories and suppliers to improve factory operations, capability and product quality. This includes carrying out factory pre-audit visits to review factory capability, suitability and capacity.
In conjunction with buying country Associates prepare standard operating procedures, process and protocol documents.
Review buying briefs with sourcing and merchandising Associates and conduct pre-production meetings with suppliers and factories for major projects and whenever possible.
