Key Responsibilities and Duties:
Transactional Support
- Proactive in identifying client’s needs, consulting and providing necessary support, action to assure smooth transaction execution.
- Appropriately assesses risk when business decisions are made, demonstrating consideration for SMBC’s reputation and safeguarding SMBC, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to SMBC policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Become a key contact for internal requests/ problem escalation and resolution and liaise with various departments within the bank to provide proper solutions to customer’s requests pertaining to the Bank’s products and services contributing to effective relationship management.
- Coordinate with KYC/AML Team to obtain necessary legal documents from clients, ensure completion of Know- Your- Customer (KYC) timely monitoring & diligent management of the assigned client portfolio.
- Assist to manage client relationship and attend to client’s enquiries, ensure those being responded timely & professionally and in line with the Bank’s service standards and policies.
Business Development:
- Assist and collaborate with other departments to complete RFP/ term sheet, onboard new clients, implement banking products/ solutions and advise/ negotiate banking and credit documentations
- Participates actively in various team efforts including target market reviews and preparation of divisional requirements
- Join clients’ calls along with RMs to facilitate work requirements.
- Assist and collaborate with other departments to understand clients’ needs, analyze account performance to explore business/ product opportunities and promote cross sales activities from existing and new clients
- Performs reporting and administration for the client portfolio and other specific ad- hoc projects as assigned from time to time
- Assist Relationship Managers (RMs) to manage overall client relationships with the assigned portfolio.
- Support RMs to maximize the Bank’s wallet share in relation to credit limit utilization and capture cross- sell business opportunities.
Credit Analysis and Monitoring:
- Perform credit analysis, application, monitoring, and covenant testing and sets up facilities and collaborate with operation team for utilisation in complication with SMBC credit policies and regulations and address concern/ inquiries from other departments
- Maintain sensitivity to economic and regulatory issues affecting the market which may impact specific accounts’ risk management and handling of customer relationships.
Other tasks
- Attend to other administrative tasks, managerial preparation and any other specific projects/ tasks as to be assigned by the Team Leader and Head of Department from time to time.
- Support Team Leader in preparation of internal planning, business reporting activities.
