POSITION SUMMARY/ SƠ LƯỢC CÔNG VIỆC:
- Is in charge of helping to reach and beat the operational turnover budget of the hotel.
- Is responsible for the implementation of A/RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs.
- Is responsible for having all the revenue management processes in place in the hotel, he/she implements the HM’s strategy on daily basis, updates planning, quotes groups and alerts HM, when market deviates from strategy.
- Support the HM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization
MAIN RESPONSIBILITIES
- Providing dynamic forecasts, compared to the strategy of the HM and budget.
- Analyze the hotel performance as a basis for strategy decisions;
- Act as a support in the preparation of the annual revenue budget
- Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
- Consult and implement daily the recommendations in inventory and distribution tools;
- Provide proposals for the adaptation of the long- term and short- term hotel strategy (day types, ideal mix, STR ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously;
- Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
- Check regularly the implementation of the defined strategies (brand, place, hotel).
- Optimize the distribution channels.
- Analyze the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.
- Make recommendation for strategy changes in GDS in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behavior changes (new events, etc.)
- Implement and communicate on minimum stay, closed to arrival, up- selling;
- Calculate availability and minimum rate for the requests by using rate guideline;
- Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time;
- Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team
• E- COMMERCE:
- Update hotel&039;s room rate and promotion with OTA.
- Assisting in establishing best practices to manage Online Travel Agents
- Coordinating with hotels and partner agencies the execution of all ecommerce activities for the hotel
- Produce monthly reports for each channels as required by the hotel and head office
FUNCTIONAL LIAISONS
- Functional: should have a close relationship with the Regional Revenue Manager/Online Distribution Manager. The contact persons of the support organization should coach the Hotel RM and should be available for support.
- Hierarchical and functional: Hotel Manager
RELATIONSHIP:
- Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.
REPLACEMENT AND TEMPORARY MISSION:
- This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary.
- To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.
- To be ready and responsible to perform any other duties as designated or required by Hotel Management from time to time.
