OBJECTIVE OF THE POSITION:
The position is responsible for managing the respective accounts or area of coverage assigned which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.
MAIN RESPONSIBILITIES:
Organizes VIP&039;s arrivals, welcomes and provides them with assistance during their stay according to the Melia Hotels International standards and in order to meet guest satisfaction.
Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Opera.
Handles all enquiries and leads from potential clients that involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
Keeps two- way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele- sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
Plans, coordinates and supervises with the help of various departments that clients&039; specific requirements are adhered to ensure their satisfaction.
Plans and manages sales calls according to Account Management procedures adhering with Melia standards on an annual, monthly, weekly and daily basis.
Performs any other duties assigned by Assistant Director of Sales (MICE) and Director of Sales.
Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
Maintains good relationship and solicits daily room- night production of individual and groups business from the existing and new accounts in order to meet sales targets.
