Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off- property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Provides accurate, complete and effective turnover to Event Management.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
• Assists with managing and developing relationships with key internal and external stakeholders.
Managing Sales Activities
• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Assists in closing the best opportunities for the location based on market conditions and location needs.
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Sets a positive example for guest relations.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service consistent with the daily service basics of the company.
MANAGEMENT COMPETENCIES
Leadership
• Communication- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution
• Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Talent Management- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
• Business Acumen- Understands and utilizes business information to manage everyday operations.
• Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Communications and Media- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Sales Disposition- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
Sales Opportunity Analysis- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.
Sales Coaching- Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
Sales Ability: Persuasiveness- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Devising Sales Strategies and Solutions- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Implementations- Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
Sales Call Facilitation- Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.
• Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work- related issues.
Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work- related documents.
Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
