Assistant Spa Manager

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
• Ensures all employees have the proper supplies, equipment and uniforms.
• Ensures employees understand expectations and parameters.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Maintains cleanliness of spa and related areas and equipment.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Empowers employees to provide excellent customer service.

• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area

Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
Full salary & service charge, social insurance during probation
Opportunity to develop career
Competitive package| 13th salary month
Days off/week: 2 days
National and international training courses

Cập nhật gần nhất lúc: 2024-03-19 18:35:36