Dear our potential teammate,
We are seeking a highly motivated and dedicated individual to join our team as an Assistant to Tour Operation Manager. This role requires exceptional communication skills, both written and spoken, in English, as well as a strong sense of responsibility and attention to detail. The successful candidate will be responsible for providing outstanding customer service to our clients through online booking platforms, social media channels, and other online communication channels, while also organizing pickup routes based on customer information and working with our partners to make sure the tour is operated smoothly.
Reports to: Tour Operation Manager
Position: (01) Full- time and (01) Part- time Customer Service and Tour Arrangement Executive
Location: District 1, Ho Chi Minh City
OUR REQUIREMENTS
Education: University degree
Fluency in written and spoken English is essential.
Computer skills: Basic knowledge of Microsoft Office (Excel and Word)
Skills:
Strong interpersonal and communication skills, with the ability to engage with customers effectively and empathetically.
Ability to work independently and collaboratively within a team environment.
Flexibility to work during regular office hours and extended online- based hours to accommodate customer needs.
Attention to detail and accuracy in collecting and recording customer information.
Excellent organizational and time management abilities to handle multiple tasks and prioritize accordingly.
RESPONSIBILITIES
Provide excellent customer service:
Assist customers with tour consulting, answering questions, and providing relevant information about our services.
Ensure a positive customer experience by addressing concerns, resolving issues, and maintaining a high level of professionalism in all interactions.
Respond promptly and courteously to customer inquiries, bookings, and messages received through online platforms, social media, and other online communication channels.
Organize pickup routes:
Maintain accurate records of pickup details, including schedules, locations, and any special instructions.
Coordinate with internal teams, including operations and logistics, to ensure smooth and efficient pickup arrangements.
Collect and review customer information to determine appropriate pickup locations and routes.
Communication and collaboration:
Submit daily reports to the Tour Operation.
Communicate with our partners throughout the tour time to make sure everything is ready for use.
Communicate any customer feedback or recurring issues to the Tour Operation Manager to facilitate continuous improvement.
Collaborate effectively with the customer service team, providing support and sharing knowledge to enhance overall customer satisfaction.
Problem resolution
Report immediately to the Tour Operation Manager.
Be able to communicate with all the issues with customers as well as partners occuring while the tour is operating.
BENEFITS INCLUDE:
Develop customer relationship management skills by maintaining accurate customer records and addressing individual needs.
Develop problem- solving and conflict resolution abilities by addressing customer concerns and resolving issues.
Work from home on Saturday and Sunday.
Enhance written and spoken English communication skills through regular customer interactions.
Improve organizational and time management skills through coordinating pickup routes and schedules.
Gain exposure to online booking platforms, social media management, and other online communication channels.
Collaborate with a diverse team, fostering teamwork and collaboration in a professional environment.
Gain valuable experience in providing customer service in the tourism industry.
