Associate, Tenant Experience- Chăm Sóc Khách Thuê Văn Phòng HCM

Tenant Engagement

Manage welcome experiences for new tenants, including onboarding materials and orientation tours.
Build strong relationships with tenants through regular communication and a proactive presence in the building.
Support the planning and execution of tenant events, programs, and seasonal campaigns.
Gather tenant feedback through surveys and informal check- ins; share insights with property management.

Communication & Experience Delivery

Ensure timely and relevant updates on building events, services, and announcements.
Create and distribute signage, flyers, and materials related to tenant engagement.
Manage digital tenant communication platforms (email newsletters, apps, building portal).

Building Operations Support

Collaborate with operations, security, and facilities teams to ensure tenant needs are met promptly and professionally.
Monitor and maintain the appearance and functionality of tenant common areas, lounges, and amenities.
Act as a liaison between tenants and property management for service requests, amenities, and common area concerns.

Administrative & Reporting

Maintain an up- to- date tenant contact database and event participation records.
Support budgeting and vendor coordination related to tenant experience activities.
Assist with reporting on tenant engagement metrics and experience program performance.

Background in commercial real estate or building operations a strong plus.
Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field.
Be resourceful and proactive when issues arise.
Positive, proactive, and enthusiastic team player.
Proficient in Microsoft Office Suite; experience with tenant experience platforms is a plus.
1- 2 years of working experience in Customer Service.
Professional attitude and grooming.
Strong interpersonal and communication skills.
Flexibility to rotate to other sites within Ho Chi Minh city, as company business expands.
Organized, detail- oriented, and comfortable managing multiple tasks simultaneously.

Health screening
Global training programs
Year- round employee engagement initiatives

Cập nhật gần nhất lúc: 2025-08-02 00:45:03