At Your Service Agent

JOB SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CANDIDATE PROFILE
Supervisory Experience: No supervisory experience.
License or Certification: None
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.

Opportunity to develop career | Cơ hội phát triển nghề nghiệp
National and international training courses | Các khóa đào tạo trong và ngoài nước
Days off/week: 2 days | 2 ngày nghỉ hằng tuần
Competitive package| 13th salary month- Phúc lợi cạnh tranh | Lương tháng 13
Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance |Tham gia bảo hiểm y tế theo chính sách của khách sạn: Bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp
Full salary & service charge, social insurance during probation (following the labour laws) | Hưởng nguyên lương và phí phục vụ, tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)

Cập nhật gần nhất lúc: 2025-06-13 16:20:02