At Your Service Agent Nhân Viên Trực Tổng Đài

JOB SUMMARY
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.- Answer, record, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station in order to answer telephone calls.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Assist guests with accessing the internet.
• Receive, record, and relay messages accurately, completely, and legibly.

• Fluent English
Service mind
Strong communication
• Fresh graduate or Hospitality background is preferred

BENEFITS
• 02 months of probation with Full salary
Social Insurance
Service charge

• Attractive remuneration package & 13th month salary

• Taxi for late night shiftFree motorbike & car parking

• 05 working days 02 day- off per week

• Cross training & Cross exposure & Task force opportunities

• Local and International training course

• Career path in the most respected and prestigious hotel companies in the world

• Takecare culture

• Baby born gift
Bereavement allowance
Birthday gift
Marriage allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Duty meal & Uniform provided by hotel

Cập nhật gần nhất lúc: 2024-04-03 13:39:24